FAQ

Cancellation & Reschedule Policy

If an appointment is cancelled or rescheduled with more than 2+ business days’ notice a full refund will be issued or no rescheduling fee will be applied.

If an appointment is cancelled or rescheduled with 1-business days’ notice you will receive a 50% refund or you will be charged a 50% rescheduling fee.

If an appointment is cancelled or rescheduled with less than 1-business day’ notice, unfortunately, will not be able to issue a refund and the full appointment fee applies for rescheduled appointments.

How do I book an assessment?

All new patient assessment bookings can be conveniently made directly on our website. Simply follow this link: Book Your Assessment.

What is the pricing for the assessments?

New assessment fee schedule can be found here.

Confirmation of diagnosis – If you have a prior diagnosis and are looking to move to ADHDdoc click here.

What is the assessment process?

This assessment entails a Qb test, which is an individual computer-based assessment to test for ADHD. This assessment will be followed-up with a GP assessment 4-6 weeks after where you will potentially receive a diagnosis and medication, if deemed necessary by the doctor. There will be a follow-up medication titration process with the doctor, to trial medication and make any adjustments if necessary. I would recommend having a read of the ‘what to expect’ section on our website.

Do I need A GP referral?

ADHDdoc is a self-referral service, so GP referrals are not required.

Do I need to bring anything or anyone with me for the first assessment?

You do not need to bring anything with you for the first assessment. For the second appointment, you will need to bring a collateral history sheet which will be given and explained to you by a member of our team after the QB test. You do not need to bring anyone with you for the first assessment unless you wish to. Similarly, for the second assessment, bringing someone is not mandatory but if you would like to you can.

Do you have a cancellation list?

Due to high demand we do not manage a cancellation list. The website is live therefore the best approach would be to keep an eye on changing availability. Any cancellations will be shown in the booking calendar.

How do I book an appointment if I already have a prior diagnosis?

We have a new booking form on our website to book Confirmation of Diagnosis appointments. We require a copy of your previous diagnosis report, which can be uploaded as a file. You can fill the form here and we will be in touch. Note: you will need a copy of your ECG and blood test results within the last 6 months sent in advance of your appointment.

Can the appointments be done online?

The assessments (first and second appointments) must be completed in-person. After that, you can do phone call or Doxy-me video appointments.

For online appointments, will I receive a video link?

For phone appointments, the doctor will call you at the time of appointment. For video appointments, you will receive an SMS with a Doxy-me link at the time of your appointment. Please note that doctors may be running a few minutes behind, but they will contact you.

Can I organise a phone-call appointment in advance of my assessment?

You can book a free phone consultation on our website to discuss our services.

Do you assess children?

We only take patients over the age of 12 years old.

Are your appointments covered by insurance?

You will have to check directly with your insurance provider. We issue receipts with full details under the title of ‘ADHD Assessment 1’, ‘ADHD Assessment 2’ and ‘GP Consultation.’

Can your GPs prescribe medication?

All our GPs and psychiatrists specialize in ADHD and can prescribe medication.