Cancellation & Reschedule Policy
If an appointment is cancelled or rescheduled with more than 2+ business days’ notice a full refund will be issued or no rescheduling fee will be applied.
If an appointment is cancelled or rescheduled with 1-business days’ notice you will receive a 50% refund or you will be charged a 50% rescheduling fee.
If an appointment is cancelled or rescheduled with less than 1-business day’ notice, unfortunately, will not be able to issue a refund and the full appointment fee applies for rescheduled appointments.
How do I book an assessment?
All new patient assessment bookings can be conveniently made directly on our website. Simply follow this link: Book Your Assessment.
What is the assessment process?
For a full breakdown of our process please click on the relevant “What to Expect” page.
Do I need A GP referral?
ADHDdoc is a self-referral service, so GP referrals are not required.
Do I need to bring anything or anyone with me for the first assessment?
You do not need to bring anything with you for the first assessment. For the second appointment, you will need to bring a collateral history sheet which will be given and explained to you by a member of our team after the QB test. You do not need to bring anyone with you for the first assessment unless you wish to. Similarly, for the second assessment, bringing someone is not mandatory but if you would like to you can.
What is the pricing for the assessments?
New assessment fee schedule can be found here.
Confirmation of diagnosis – If you have a prior diagnosis and are looking to move to ADHDdoc click here.
How do I book an appointment if I already have a prior diagnosis?
Please head to our Appointments page. Here you can select the appointment labelled New Patients with Previous Diagnosis, be sure to select the correct clinic, and appointments for your age demographic. You will then be asked to fill the form and attached your previous diagnostic report. Our team will then be in contact with you to book this appointment.
Can the appointments be done online?
The assessment process must be completed in person. All follow-up appointments can then take place by phone or video call.
For online appointments, will I receive a video link?
For phone appointments, the doctor will call you at the time of appointment. For video appointments, you will receive an email with a video link only at the time of your appointment. Please allow a period of 60-minutes to receive this call as our doctors may run a few minutes behind. They will attempt to contact you three times before end of day.
Can I book my own follow-up appointments?
Your first medication review will be booked by our admin team following your onsite assessment.
For future appointments, you are responsible for booking your next appointments. You can do this on our website.
How do I order my prescription?
Repeat prescription can be ordered directly from our website by heading to the appropriate contact form select Repeat prescription and fill out the form. We aim to send prescriptions within two-business days. Please note, if you have not had a medication review in some time, or are due an annual review, this may need to be booked before we can issue a repeat prescription.
What do I do if my prescription is out of stock?
The first step is to try other pharmacies, as another one may have it in stock. Your local pharmacy may also help you to find a supply. If medication is available in another pharmacy, you can ask your pharmacist to redirect your prescription to that pharmacy.
If you are still unable to access your prescription, please contact us and choose the option “Unable to source medication”. We will be in touch to provide support.
Do you assess children?
We only take patients over the age of 12 years old.
Are your appointments covered by insurance?
You will have to check directly with your insurance provider. We issue receipts with full details under the title of ‘ADHD Assessment 1’, ‘ADHD Assessment 2’ and ‘GP Consultation.’
Who can prescribe ADHD medications?
Our GPs, psychiatrists, and nurse practitioners all specialise in ADHD, meaning they can assess, diagnose, and prescribe medication to treat ADHD.
